Refund policy
Made-to-order products
Rizely cards are personalised and printed individually for each customer. Because a card carries your name, logo or profile link, it cannot be resold, and we are unable to accept returns simply because you changed your mind.
When we will replace or refund
We will replace or refund your order in full if:
- the card arrives damaged or defective
- the NFC chip does not work
- we printed something different from what you approved
- the wrong item was shipped
How to raise a claim
Contact us on WhatsApp or through our contact page within 7 days of delivery, with your order number and photographs or a short video showing the problem. For a chip that will not read, a video of the tap attempt helps us diagnose it quickly.
What happens next
We will confirm the issue and, at your choice, either reprint and reship the order at no cost or refund it in full. Where a return is needed we arrange and pay for the pickup. You do not pay return shipping on a defective item.
Refund timing
Approved refunds are issued to the original payment method. Banks typically take 5 to 7 working days to reflect the credit after we process it.
Cancellations
You can cancel for a full refund any time before your order goes into print. Once printing has begun the order cannot be cancelled, because the card is already personalised to you. Message us quickly and we will tell you the current status.
Your Rizely profile
The digital profile included with every card remains available to you regardless of any refund on the physical card.